How often should automatic doors be serviced?

It depends on how heavily the door is used. A busy retail entrance needs more frequent attention than a back-of-house door. The frequency is set in your service agreement, and we’ll recommend the right schedule based on your doors and traffic.

Do I need a maintenance contract for automatic doors?

Rules vary by country. Either way, a maintenance contract, which we call a service agreement, reduces breakdowns, gives you predictable costs, and documents your maintenance and safety checks.

Can one agreement cover all our sites?

Often, yes. Multi-site customers are usually covered through central or local agreements, and in some markets we provide consolidated reporting and an inventory of your doors and their condition. Pricing and coverage are set country by country, so each agreement fits the local market.

What should I look for in an automatic door maintenance company?

Look for local technicians near your sites, clear response-time commitments, 24/7 availability, the ability to service other door brands where parts are available, and documented reports after every visit.

What maintenance do automatic doors in retail stores need?

Retail doors work hard. High traffic, shopping carts, and weather all take a toll. They need regular sensor checks, replacement of worn parts before they fail, and fast support when something does go wrong, so your entrance is less likely to keep customers waiting.

What does an automatic door maintenance agreement include?

An automatic door maintenance agreement, called a service agreement at ASSA ABLOY, includes scheduled preventive maintenance visits, safety checks, and documented reports for every door covered. Depending on the service level you choose, it can also include breakdown repairs, replacement parts, and faster response times. In short, it’s a plan to keep your doors working so you don’t have to think about them.

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What an ASSA ABLOY service agreement covers

Every service agreement starts with preventive maintenance. During each visit, a trained technician:

Tests the door’s full function
Checks safety sensors and recalibrates them if anything near the door has changed
Inspects worn parts and flags or replaces components before they fail. We call this “change before it breaks”
Cleans and adjusts the door so it runs as intended
Documents everything in a report and checklist you can keep for inspections

From there, you choose the level of coverage that fits your operation:

Maintain: scheduled preventive maintenance and safety checks. Replacement parts and breakdown repairs are charged separately.
Optimize: broader coverage that includes breakdowns, parts, travel, and labor for a predictable fixed fee.
Select: customized agreements tailored to your specific needs, sitting between or beyond the standard levels.

In some markets, you can also add cover for third-party damage, which excludes vandalism and misuse.

Response times and support you can plan for

Your service agreement sets a defined response time, from 4 to 24 hours depending on the agreement, so you know what to expect before anything breaks.

We offer 24/7 support in many of our markets, so you can report a door failure at any hour, including a Sunday night. Our technicians arrive prepared, with stocked vans and the service history for your doors, if known. Our first-time fix rate is above 90% in most markets.

Coverage beyond our own doors

We service automatic doors of all kinds: sliding, swing, and revolving doors, as well as security entrances. In most markets, that includes doors from other manufacturers too, as long as parts are available. If an older door can no longer be repaired economically, we’ll recommend the most sensible path forward: repair, modernization, or replacement. The decision is yours.

Frequently asked questions

Keep your doors up and running

Ready to compare your options? Contact your local ASSA ABLOY service team to discuss the right service agreement for your doors and sites.