Field Systems Technician - Traka

ASSA ABLOY

Systems Technician I 

'Be part of an innovative forward-thinking company' 

 
Who We Are: 

Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of markets such as Healthcare, Education, Commercial Enterprise and Critical Infrastructure, Government, Hospitality and more. 

Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies. 

Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID.  

With its continued rapid growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies. 

We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance. 

Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.  

 
Your Opportunity: 

Become a valuable member of our Professional Services Group making a genuine, positive impact in the lives of our customers.  Execute planned deployments of Traka Technology solutions including system hardware installation, software installation, configuration, programming and application training to customers and partners predominantly within the United States.  Travel up to 70% within the United States with occasional international travel required for global projects or company educational seminars. 

This is a customer facing role and always requires the highest level of customer service. 

The role will perform responsibilities in accordance with all company standards, policies and procedures. 

 

Who You Are: 

 
You are motivated, passionate, and curious about solving real-world problems through technology solutions.  You are fanatical about customer service, take great pride in your service work (especially the details), are comfortable working unsupervised in a customer facing role and enjoy communicating with customers on both technical and non-technical levels. You have hands-on experience with electronic security installation & maintenance, and related software packages, or worked in a similar field.  You love to travel and see some of the world. 

 

Functional Competencies: 

  • Install and configure electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required. 

  • Install and configure Microsoft SQL Server to support Traka software application backend databases. 
    Install and configure Traka software applications - including web (browser) based and desktop applications. 

  • Provide hardware and software application training (basic user through system administrator levels) to end customers, certified partners, and authorized installers. 

  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals. 

  • Ensure that systems are installed, serviced, and tested in accordance with Traka guidelines, requirements and both US and state laws. 

  • Operate to safe working practices and instructions complying with H&S, including both Traka and customer site policies. 

  • Work collaboratively with Project Management communicating effectively, updating assigned tasks, and reporting any issues that occur in the field that could impact the project delivery deadline. 

  • Complete all service forms, reports and documentation and maintain CRM and service systems in accordance with project delivery. 

  • Provide remote technical services to customers utilizing a variety of tools including Microsoft Teams, TeamViewer, and others. 

  • On-site service and maintenance of existing Traka system installations, including emergency break-down repair to US customers. 

  • Ensure all returned or defective parts from the field are processed and documented accordingly in the system. 

  • Provide "voice of customer" feedback on product improvements and development requests to meet specific customer needs that help drive innovation. 

  • Prepare and present a short "feedback from the field" presentations at quarterly service group meetings to help drive continuous improvement for our people, plans and processes. 

  • Assist with system installation and configuration at industry trade shows from time to time. 

  • Perform other duties as assigned by the Manager from time to time. 

  • Prepare and present a short "feedback from the field" presentation at quarterly team meetings to help drive continuous improvement for our people, plans and processes. 

 

Essential skills: 

  • A fanatical passion for customer service and excellence. 

  • Excellent communication skills with the ability to communicate at different levels within an organization and train end users on software applications. 

  • Curious nature and problem solver adopting a "hands on" approach. 

  • Strong technical acumen and excellent diagnostic and fault-finding skills in hardware electronics and software applications. 

  • Experience with software application package installation, configuration, and setup. 

  • Basic working knowledge of Ethernet IP networks and communications. 

  • Basic knowledge of electronic hardware and wiring with practical experience using tools such as a multi-meter for testing voltage, continuity etc. 

  • Comfortable with using tools required in the hardware installation & service process including power-drills, screwdrivers, wire cutters, wire-crimpers, and experience with tasks such as terminating network cables with RJ45 connectors. 

  • Strong written and Oral English skills. 

 

Desirable skills: 

  • Practical experience operating as a service technician in the security industry e.g., access control, fire alarm or similar systems that comprise of hardware and software. 

  • Practical of card reader technology and protocols (Wiegand, OSDP etc.) 

  • Practical knowledge of Microsoft SQL Server. 

  • Practical knowledge of Microsoft IIS web server. 

  • College degree in a technical field. 

 

We are looking for bright, motivated, and passionate people to join our team. 

 
Physical Requirements 

  • Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.  

  • Frequently required to sit, stand, walk, talk, hear, bend and reach.  

  • Ability to reach with hands and arms.  

  • Ability to lift, push and pull up to 75lbs regularly. 

  • Ability to work on your feet for 8 hours per day 

  • Ability to load and unload trucks as required 

  • Ability to travel and sit on a plane or car for extended hours 

 

Benefits 

Eligible after 90 day probation period 

  • 15 days PTO in addition to federal holidays 

  • Health insurance 

  • Dental insurance 

  • Vision insurance 

  • 401k option  

  • Company credit card for business travel expenses (per travel and expense policy) 

  • Laptop 

  • Cell phone (for company use) 

  • Modern office work environment with free drinks and snacks 

  • Opportunity to see the continental USA and other parts of the world 

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.


Orlando
Florida, USA

Apply now