Customer Support Specialist
JOB SUMMARY
Customer Support Specialist is responsible for delivering high standards of service to customers by making the most effective and efficient use of our resources. To meet these responsibilities, the Customer Support Specialist must possess a high level of customer service, organization skills, and the ability to work in a fast-paced environment. The Customer Support Specialist must be a combination of a team motivator and an expert service provider.
Essential Duties and Responsibilities:
• Taking care of our customer service is identified as main management responsibility.
• Handle the shared inbox and eStore operations to ensure timely and accurate responses.
• Process quotes, sales orders, and purchase orders efficiently on a daily basis.
• Manage both incoming and outgoing calls, ensuring a professional and customer-focused approach.
• Support the supervisor/manager in developing team knowledge and skills to handle customer inquiries, support requests, and issue resolution effectively.
• Assist in monitoring and training the team to ensure customer service and outbound performance objectives are consistently met.
• Administrative duties such as managing office supplies and assisting with office coordination
• Perform additional responsibilities and special projects as assigned.
Skill Requirements and Performance Criteria:
• A customer success champion who loves delivering amazing customer service.
• An outgoing personality who can communicate effectively, both verbally and in writing.
• Self-starter who will do whatever is necessary to ensure the customer receives world-class service.
• A true team player who is able to pull their own weight while making sure to get work done through others where appropriate.
• A problem solver identifying the next solution rather than focusing on the next problem.
• Responsible individual who can demonstrate it through previous employment or work efforts.
• Able to manage multiple tasks one time and see each task to completion.
• A creative thinker who is always looking for ways to improve processes and create efficiencies while remaining open-minded.
• Flexible.
Requirements:
• 3+ years’ experience in customer service role
• Proficiency in SAP
• Microsoft Office skills (e.g., Excel, Outlook, etc.)
• Strong organizational skills
• Capable of completing tasks within appropriate turnaround times
• Must be able to talk, listen and speak clearly on telephone.
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
