Customer Service Representative
The Customer Service Representative provides overall day-to-day customer service and support to ensure the effective execution of customer objectives.
Major Areas of Responsibility
Major areas of responsibility include, but are not limited to:
- Daily order entry and processing of orders in an efficient manner.
- Work directly with sales managers in the execution of dealer activities.
- Manage email requests of customers and answer each inquiry daily.
- Respond to, and return, every communication prior to leaving every day.
- Reporting as needed and special projects as they arise.
- Work with customers by providing the following:
- Ship dates.
- Understanding of order forms and ordering process.
- Changes.
- Shipping questions including but not limited to: tracking info, damages, loss and terms adjustment.
- Pricing assistance.
- Sample and Literature requests.
- Assistance with rush requests.
- Timely processing of finished-good and parts orders.
- Assist others as needs arise to best serve Record-USA.
- Assist customers quickly and accurately with product questions and replacements.
- Expedite orders through manager that best meet dealer needs and factory goals.
Required Knowledge, Skills and Abilities:
This position requires the following essential knowledge, skills and abilities in order to satisfactorily fulfill this role:
- Organized and Quick learner. Requires critical thinking and the ability to process complicated sales orders efficiently and timely.
- Collaborative and team workers.
- Comfortable with changes.
- Good at multitasking.
- Basic skills with MS Suite (Excel, Word, Outlook)
- Help customers with complaints and questions.
- Maintain a positive empathetic, and professional attitude toward customers at all times.
EDUCATION and EXPERIENCE:
- 1+ year experience in CSR in B to B setting.
- Experienced in handling customer’s calls and emails.
- Professional communicator with customers on phone and via emails.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Exposure to intermediate/loud noise is expected when working in the manufacturing environment.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
