Senior Order Processing & Reporting Analyst
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Nomadix® for a Senior Order Processing & Reporting Analyst in Plano, TX.
Part of Global Solutions, Nomadix® has been serving the hotel technology market for over 25 years and has a global reputation for delivering powerful and personalized connectivity and digital engagement solutions designed with real people in mind. In addition to Hospitality, we also offer managed Wi-Fi services to multi-tenant/multi-dwelling properties and are moving into adjacent markets.
Your Role in Keeping the Future in Safe Hands…
As the Senior Order Processing & Reporting Analyst reporting to the Head of Operations Project Management, you will be responsible for receiving and processing purchase orders, entering sales orders and following through to billing. Working as part of the team to process orders from Nomadix distributors/resellers.
What you will do…
• Enter high volume of hardware and software customer purchase orders into Salesforce and invoice/CM’s in Accounting Seed software.
• Work with logistics to ensure timely and accurate shipments.
• Work with technical support department, RMA, licensing questions and some order processing issues.
• Manage the Orders queue daily
• Daily use of company License Key Server (LKS) to process orders.
• Retrieve orders and invoice in multiple customer portals (Ariba/Sap and OpenText Portals)
• Enter and process shipment requests via Jira tickets.
• Attend weekly Zoom meetings, respond to internal request via slack, use of fulfillment center portals.
• Learn and adhere to evolving order processing policies and procedures.
• Follow up on customer billing inquiries, lead times and pricing issues.
• Ability to take on several jobs at the same time.
• This person is encouraged and expected to develop their skills and knowledge.
What we expect of you…
• Bachelor of Science/Arts or equivalent is desired.
• Minimum of 5 years’ experience in an Order Processing & Billing support position.
• Minimum of 3 years using Salesforce including experience with Account
• Management, Order Entry & ad hoc reporting. Bonus for experience with Accounting Seed & ServiceMax
• Working knowledge of Gmail, google docs and sheets.
• Proficient with MS Office software: Word/ Outlook / Powerpoint
• Intermediate/Advanced MS Office skills with Access & Excel
• Familiarity with Confluence & Jira
• An energetic, positive, and professional attitude with attention to detail.
• Outstanding communications skills, both verbal and written.
• Strong customer service and problem-solving skills.
• Ability to work independently with minimal supervision.
• Experience working in an IT and Salesforce support role.
What you can expect from us…
• Generous and competitive total rewards package.
• Medical, Dental and Vision options
• Employer Paid Life Insurance and AD&D
• 401K
• Additional Voluntary Life insurance available
• FSA and HSA
• Comprehensive and career-development resources to expand your skills and maximise your potential.
• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
About Us
Nomadix brings connected experiences to life. For over 25 years, Nomadix has been a trusted vendor to the world’s largest brands, delivering powerful and personalized connectivity and digital engagement solutions designed with real people in mind. Providing the backbone of visitor-based networks and managed Wi-Fi to properties and venues of any size in over 150 countries, Nomadix enables companies to connect, manage and engage in ways that redefine their digital customer experiences, help them make better business decisions and increase customer lifetime value. For more information, visit nomadix.com.
Nomadix is an Equal Opportunity Employer
Nomadix is an Equal Opportunity Employer. Nomadix does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
