Senior Application Support Technician - Traka (UK)

ASSA ABLOY

 

Senior Application Support Technician

'Be part of an innovative forward-thinking company'

 

Your Opportunity:

To ensure that Technical Support cases and enquiries are handled quickly and proactively through to conclusion via the appropriate communication methods (telephone, e-mail, remote in etc.), including progression to engineer call out or transfer to R&D (or other departments) for further investigation and resolution. The team also provide support to more advanced users.

 

It will be your mission to:

 

  • To provide prompt 1st and 2nd line telephone or dial in support dealing with our customers.
  • Investigating faults and technical issues, documenting, and following up to closure.
  • High level of Ticket Management required for your workload
  • Raising appropriate Field Service Work Orders for engineers
  • Setting up test systems to mimic customer faults.
  • Reporting bugs to R&D and working with R&D to provide resolution to customer issues.
  • Team working and sharing knowledge of Traka problems and fixes
  • General administration within the customer services department

 

Who You Are:

You will be self-motivated, with an excellent attention to detail and the ability prioritise workloads and tasks. You will also have an understanding and genuine interest in good customer, along with flexibility and adaptability in tackling new tasks.

You will be confident and have the ability to work on an individual basis and as part of a team with excellent verbal and written communication skills. You will be a team player with a positive 'can do' attitude.

 

Functional Competencies:

  • Self-motivated and ability to work with initiative
  • Good oral and written communication skills
  • Be able to work as part of a team
  • Able to proactively manage and document own workload
  • Genuinely interested in Customer Service and how things work
  • Positive 'can do' attitude required

 

Essential skills:

  • Flexibility and adaptability in tackling new tasks
  • An understanding of and a belief in good customer service
  • Accuracy in work and attention to detail
  • Strong written and verbal communication skills
  • Ability to prioritise workloads and tasks
  • Team player

 

Desirable skills:

  • Working knowledge of Applications support
  • Working knowledge of SQL databases
  • Working knowledge of IT networking

 

We are looking for bright, motivated, and passionate people to join our team!

 

 

Benefits:

  • 25 days holiday + bank holidays
  • Ex-gratia day for Christmas Eve
  • Access to an online benefits portal
  • ASSA ABLOY Family Brand discount (Yale)
  • 2 x Annual salary life cover
  • Company Pension scheme standard 5%
  • Bi-annual discretionary bonus
  • Access to Employee Care scheme

Who We Are:

Traka is the global leader in intelligent key and asset management and part of ASSA ABLOY Global Solutions, who are dedicated to reimagining how people move through their world. We are a global organization with local support working to defined processes, so that we are local when you need us and global when it counts.

Working for Traka means that you will be part of a fast-paced and ever evolving environment, with innovative solutions to improve our customers' lives. We are always looking for diverse, talented, enthusiastic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in an inclusive environment working with like-minded colleagues across the globe.

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.


Olney
England, United Kingdom

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