Customer Service Representative
ASSA ABLOY Entrance Systems, Pedestrian Door Solutions
Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.
Why Join ASSA ABLOY Entrance Systems?
At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:
1. Comprehensive Benefits
Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.
2. Meaningful Impact
Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.
3. Career Growth & Development
We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.
The Role:
This position plays a key part in supporting AAES operations by ensuring timely and accurate processing of District, Distributor, Canada, and Shared Services orders. The role requires a strong understanding of AAES organizational procedures and PDS Equipment to facilitate efficient order entry. With a focus on high-volume accuracy, the individual will also be cross-trained in various departmental functions including invoicing, paint matching, scheduling, and handling quality complaint orders—contributing to a well-rounded and agile team.
Key Responsibilities:
- Field requests for job expedites and preferred scheduling slots
- Coordinate the use of expedite slots with production
- Work with Production Group Leaders to provide prompt responses
- Process branch bookings in iSAC and enter equipment orders for Districts, Distributors & Canada in Baan
- Review in detail that all booking and change order documentation is complete
- Work with branch operations to manage and release orders
- Coordinate job scheduling
- Work with the Custom Committee to ensure jobs are entered correctly
- Enter class 3 orders for extrusions related to projects already shipped
- Act as the liaison between production and sales
What You Will Need:
- High school diploma (required)
- Community college degree (preferred)
- Undergraduate degree (helpful, but not required)
- Two – five years working in an office environment
- Working in a pressure field environment
- Working as a team
- Previous customer service experience
- Data entry experience
- Computer ability: Word, Excel, PowerPoint
- Accurate Typing Skills
- Professional appearance
- Pleasant telephone voice
- Positive attitude
- Ability to multi-task in a fast-paced environment
- Organized
- Logical and technical
- Self-motivated
- Ability to take direction
- Excellent verbal communication skills
- Ability to work well within a team
- High-energy, results-oriented approach
- Reliable and disciplined
Comprehensive Benefits
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, and accidental insurance
- 15 PTO days and 11 paid holidays
Work-Life Balance
- Flexible scheduling for when life happens.
Ongoing Training & Recognition
- Get up to speed quickly with our structured onboarding process.
- Access to online courses to keep your skills sharp and up to date.
- Learn from experienced colleagues and industry experts.
- Length of Service awards to celebrate your milestones.
Our Commitment to Diversity & Inclusion:
ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
