Credit and Collections Analyst
Company: ASSA ABLOY Door Security Solutions Canada
Reports to: Credit Manager
Location: Vaughan, Ontario Canada
About Us
ASSA ABLOY Door Security Solutions Canada is a leader in providing comprehensive security and life-safety solutions for commercial buildings, including healthcare facilities, schools, universities, and military institutions. We offer a full suite of support services—from LEED consultation and code compliance to access control integration and technical support—by leveraging the strengths of our industry-leading door and hardware brands.
The Opportunity
We are seeking a Credit and Collections Analyst to join our team in Vaughan, Ontario. In this role, you will play a key part in supporting our top-line growth, profitability, and free cash flow, while minimizing bad debt risk and ensuring compliance with company payment terms.
Key Responsibilities
- Review customer accounts in accordance with credit policy.
- Proactively contact delinquent customers via phone and email to secure payments or commitments.
- Develop and maintain a structured collection follow-up process.
- Communicate with customers to resolve credit and collections issues.
- Investigate and resolve customer deductions and chargebacks; determine credit eligibility.
- Manage and resolve disputes through consistent follow-up until resolution.
- Collaborate with sales and credit teams to address credit limit concerns with minimal customer disruption.
- Handle customer concerns professionally and promptly.
- Release customer orders daily.
- Perform account reconciliations and assist with cash application as needed.
- Escalate high-risk or problematic accounts to the Credit Manager.
- Support additional credit-related tasks as required.
Qualifications
- College or university degree.
- CCP designation or enrollment in the CCP program is required
- 3–5 years of relevant experience in credit and collections.
- Strong understanding of receivables management principles.
- Proficiency in Microsoft Office, especially Excel.
- Experience with JD Edwards is an asset.
- Bilingual in French is an asset but not required.
What We Offer
- Employer-paid benefits plan
- Competitive retirement plan
- Ongoing training and development opportunities
- Tuition reimbursement programs
- Supportive and collaborative team environment
- A stable and growing industry
Apply Today
Interested internal and external candidates can apply online at: www.assaabloy.com/career
ASSA ABLOY is committed to fostering an inclusive and accessible workplace. Accommodation is available upon request for candidates participating in all aspects of the selection process.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
