Service Operations Manager
Powering doors. Empowering people.
We empower you with an efficient flow of goods and people, through the convenience of automated entrance solutions for any building. Solutions that everyday make you feel safe and secure so you can experience a more open world.
Complete entrance solutions
Market-leading products and more than a century of combined engineering experience and specialized application knowledge make ASSA ABLOY Entrance Systems your ideal business partner for automatic doors, industrial doors, loading dock equipment, high-performance doors and maintenance & modernization.
Business Segment Industrial, the largest segment within the Entrance System Division of ASSA ABLOY is currently looking to fill an exciting role, part of the German sales company in the Central European region. Are you looking for a new challenge within Service Operations?
Maybe this opportunity as Service Operations Manager (f, m, d) is for you!
The role…
… is based in Wennigsen or Lippstadt, Germany.
We are looking for a high-performing Service Operations Manager to help us achieve our goals in terms of field service and revenue growth by keeping our company competitive and innovative. You will be responsible for maximizing the potential of our Field Service team, creating an efficent field service organization.
Key responsibilities and duties include:
- Professional and disciplinary leadership of the Regional Service Managers (m/f/d) and Service Operations Back Office management functions
- Responsibility for the field servive in Germany with around 200 service technicians and field service back office
- Direct reporting line to the Service Manager BSI Germany
- Responsibility for compliance with occupational safety standards
- Ensuring service quality and quantity in the field service Germany
- Establishing and monitoring service KPIs, such as order processing times and customer satisfaction
- Close collaboration with other departments such as Service Sales, Sales, and international corporate interfaces
- Coordination of information regarding technical issues and solutions
- Support of Regional Service Managers in customer management
- Development of team members through coaching, motivation, and individual advancement
The ideal candidate will have:
- Successfully completed studies in electrical engineering or a comparable degree
- Strong service business acumen
- A strong and diplomatic personality with several years of Field Service experience in the field of building technology, door technology, building services, construction supply industry or mechanical engineering
- Experience in acting in a goal-oriented, motivating manner and with entrepreneurial vision
- Knowledge of know how to improve field service workflows and performance
- Experience in ERP systems and application software
- Unrestricted willingness to travel throughout Germany
- Strong leadership and interpersonal skills, experience in leadership and people development
- Able to thrive in a demanding but collaborative international matrix environment
- Experience in working in an international company / group
- Fluent written and spoken German and English
- Experience using ERP systems and application software
Contact and application
Please apply online no later than 28. September 2025.
For further information, feel free to contact Ralph Schmidt (HR Country Manager BSI Germany), Ralph.Schmidt@assaabloy.com.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
