ASSA ABLOY service technician checking and repairing a dock leveller

Loading system & dock leveller repairs

As one of the most important logistical interfaces, it is vital that repairs on all loading systems and dock levellers are carried out immediately, in order for them to remain functional.

Loading systems which are not fully operational can quickly become a danger to the staff when loading and unloading - this is because the distance or height difference between a vehicle and the building can no longer be easily bridged. Therefore, a disruption is not only an inconvenience to your company's logistics processes, but it can also quickly become a gap in security. For this reason, timely professional repair of defective dock levellers is essential, regardless of whether they are freestanding or part of a load house.

In addition to faults on the dock leveller, problems can also arise with the loading dock door; find out more information about the repair of industrial and sectional doors below.

Reliable repair service for loading systems

Thanks to our UK-wide network, the ASSA ABLOY Entrance Systems repair service can respond to faults within 24 hours. This ensures that in the event of an acute fault in loading systems or dock levellers, downtime is limited. Each repair service is carried out by our team of professional technicians, with all malfunctions usually being corrected at the first appointment.

For customers with the special Pro Active Care service agreement, we are typically able to repair defective loading systems in less than 24 hours after damage is reported. As a result, the failure of operational processes is kept as short as possible, and possible losses are minimised.

Contact the loading systems repair service

Troubleshooting of a loading bay with dock leveller and dock shelters

Possible causes for dock leveller repairs

Loading system faults can have a range of different causes, from error messages on the dock leveller control panel, to the lip of the leveller not fully extending. In the event of any fault, the ASSA ABLOY Entrance Systems service team should be notified immediately for repair to avoid subsequent errors. In the case of hydraulic dock levellers, repairs may also be required if hoses or cylinders are defective, or in the case of oil dripping from the loading system unit.

With all of these faults, the dock leveller should be repaired immediately for both safety reasons and to maintain the longevity of the system. If an oil change or dock leveller maintenance is due as part of your maintenance contract, this should be carried out in a timely manner to minimise the likelihood of subsequent malfunctions - for example, porous seals should be replaced before the entire loading system fails.

Should your dock leveller require repairs, the professional service team from ASSA ABLOY Entrance Systems are available across the UK. Regardless of whether your loading systems are from our own brand, or from other manufacturers, our reliable professional repairs will ensure that all of your dock door and loading systems are properly maintained.

Make an appointment for loading system repairs

Accreditations

Quality, Health, Safety, and Environmental (QHSE)

At ASSA ABLOY, we maintain high standards in Quality, Health, Safety, and Environmental (QHSE) practices with internationally recognised certifications.

ISO 9001:2015

Our ISO 9001:2015 certification for Quality Management, awarded by LPCB since 1988, demonstrates our excellence in industrial door and loading bay equipment services.

ISO 45001:2018

Additionally, our ISO 45001:2018 certification by ISOQAR UK assures our commitment to safety in sales, installation, and repair of industrial doors and vehicle docking systems.

Company Approvals

At ASSA ABLOY, our numerous certifications and approvals from respected organisations such as SafeContractor, CHAS, Constructionline, Facilitiesline, Acclaim, Acclaim DTS, HACCP International, Secured by Design (SBD), and Avetta, highlight our commitment to excellence and safety. These endorsements emphasise our dedication to delivering top-quality products and services while prioritising safety, security, and compliance in all aspects of our operations.

Memberships

ASSA ABLOY Entrance Systems is proud to be affiliated with key trade associations and industry bodies, including:

Door and Hardware Federation (DHF)

As an active member of DHF's Industrial Door group, we help drive standards for door installations and maintenance across the UK.

British Institute of Facilities Managers (BIFM)

Our membership in BIFM's register demonstrates our commitment to delivering quality solutions to facilities management companies and their suppliers.

Processing and Packaging Machinery Association (PPMA)

Being part of PPMA allows us to promote machinery sales and provide technical expertise to over 500 member companies, both domestically and internationally.

ASSA ABLOY Entrance Systems Membership Logos

Why Choose ASSA ABLOY?

24/7 Priority Service - In the event of downtime, our local presence and fast response time ensures minimal disruption to your business.

First-Time & Long-Term - Our large inventory of spare parts and trained technicians ensure first-time and long-term fixes.

Original Spare Parts - As the original equipment manufacturer, we always use genuine spare parts to keep your entrance solutions in perfect condition.

Service All Doors - We service all types of industrial doors and loading bay equipment regardless of brand.

Safety And Quality Checks - All our packages include safety, compliance and quality control checks.

Digital & Connected Technology - With our digital services you get access to real-time data, analytics and full-service overview for maximum control.

Technical Documentation - We have defined procedures and specifications for servicing of all your doors and provide you with the full overview.

Budgeting - We offer service agreements, upgrades and emergency repairs, which enables you to plan and budget on an annual basis.