IT Technician
Join Team Biosite
Biosite provides biometric access control and workforce management software solutions for the construction industry.
Biosite is expanding the team and is looking for an IT Technician to support its growth journey. Joining the Stores team, the IT Technician, reporting directly to Order Prep Team Leader, will play an essential role in Order Preparation – Shopfloor department to drive profitable and sustainable growth, whilst upholding company values.
About Biosite
Biosite is a tried and trusted partner for the construction industry, specialising in biometric access control and workforce management software solutions since 2010. Additional, integrated solutions for fire safety, site management software and site surveillance technology, form part of a comprehensive portfolio developed for the construction industry to support safety, security, efficiency and compliance on site.
Biosite has the software and hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience.
Biosite is backed by the global leader in access solutions, ASSA ABLOY.
Our mission and values
Biosite’s mission is to be the first choice for access control, workforce management, fire safety & security in the construction industry.
How the team behave internally and with customers is driven by Biosite values of being Empowered, Innovative, Proactive and Adaptable.
About role of IT Technician
We are seeking a skilled and motivated IT Technician to join our Order Prep team at Biosite Systems. The ideal candidate will be preparing IT hardware and CCTV for our customers based on requested specifications and should have ability to troubleshoot hardware and software issues. This role involves ensuring that the customer orders are timely prepared and ready for collection by our installation/service engineers. You will work closely with the Order Prep Team Leader and other team members to be up to speed with schedule.
Key responsibilities include:
- Hardware configuration.
- Installation and setup of Biosite’s software.
- Testing and configuration a variety of the products (Routers, CCTV, PCs), to the customer specific requirements when expressed, within the agreed group timescales.
- Identify, resolve, and log any issues regarding networking, hardware or software.
- Conduct troubleshooting in person, remotely or by phone.
- Escalation to Supervisor/ Management any non-conformance within agreed timescales.
- Working to KPI’s varying dependent on configuration and order type.
- Working closely with order prep and stores team.
- Including additional ad-hoc requirements.
Skills and Qualifications:
- Knowledge of Linux and Windows OS.
- Ability to perform troubleshooting.
- Knowledge of IT hardware.
- Good problem-solving skills and time management.
- Ability to work under the pressure of multiple orders and meeting set deadlines.
- Team player with a positive attitude and passion for IT and Tech.
- Knowledge of CCTV equipment (trainings will be provided).
Benefits:
- Friendly atmosphere.
- On-site parking.
- 24 days annual leave (increasing with the duration of employment).
- Company Pension Scheme.
- Possibility for overtime.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
