Public Maintenance Renewals Associate

An Amazing Career Opportunity for a Public Maintenance Renewals Associate!! 

Location: Austin, TX

Job ID: 45488

The Public Maintenance Renewals Associate is responsible for managing the hardware and software maintenance, service contract renewal, and software subscription renewal process to maximize customer value and revenue growth. This role requires a high level of attention to detail and administrative acumen working with Salesforce CRM and integrated quoting module. The Renewals Associate will have a great deal of customer contact regarding contracts. This position is a hybrid of actively selling service contracts to our existing customer base coupled with administrative responsibilities to create quotes and manage opportunities. Inside sales and tele sales experience a plus.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Biometric Identity Technologies BIO: 

At the Biometric Identity Technologies Business Area, within HID, we aim to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. As a trusted biometric leader, we seamlessly and ethically protect people, places, and things, where we create a secure and equitable environment where everyone’s data is protected and their privacy respected.  

Driven by years of innovation, we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customer onboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity. 

As our Public Maintenance Renewals Associate, you’ll support HID’s success by: 

• Quoting and selling annual hardware and software maintenance service contract renewals prior to expiration of existing service contracts using Salesforce CRM and quoting module.
• Quoting and selling managed services offered to identified end user customers.
• Managing subscription-based software renewals.
• Meeting or exceeding annual sales quota and objectives.
• Accurately configuring and pricing quotes for each customer based on type of sale and/or customer.
• Finding areas for upselling, consolidation or sales opportunities for equipment upgrades.
• Following up through emails and phone calls on quotes with no customer response.
• Performing discovery on existing customers who have systems not under current maintenance.
• Working with Technical Support and Sales to support customer needs and improve sales.
• Demonstrating knowledge of company products and technical support processes and educating customers on business practices and associated contractual specifics.
• Performing independent research and fact finding using internal systems to determine what products were sold to customers to properly configure maintenance renewal quotations.
• Consolidating and co-terminate maintenance renewal contracts to provide customers with simple and accurate renewal quotations.
• Maintaining account team relationships and transferring leads as appropriate.
• Working on ad hoc assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Increase renewal sales for assigned end user accounts.
• Interacting extensively with internal departments including technical support, order management, and finance.
• Serving as a key contact for customers.

Your Experience and Background include:             

• A high level of organization and administrative professionalism and a high degree of attention to
• detail is required to be able to perform this role at the required level.
• Sales experience, especially in a technology sales environment is valuable.
• Strong skills in Salesforce CRM.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.