Field Service Coordinator

YOUR TASKS

As Field Service Coordinator you empower our global service organizations to achieve Service Excellence by expanding functionality of our service tools. You are responsible for ensuring stability of the product while adding features in collaboration with teams from HQ and our teams around the world.

What You’ll Do

• Act as the owner of several service tool modules (e.g., Work Order/Task Management, Dispatching, Mobile Application, Time Tracking, Net Promoter Score).
• Define, prioritize, and manage the implementation of new features and functions to ensure high value delivery to our service organizations.
• Monitor and ensure the stability of assigned modules by tracking defects and maintaining comprehensive test plans.
• Collaborate closely with global service teams to understand needs and translate them into clear, actionable requirements for developers.
• Oversee quality assurance by executing tests and acting as a gatekeeper before features are released to production.
• Maintain up-to-date documentation of all functionalities within the service tool’s knowledge base.
• Lead global presentations and communications to announce changes and updates to the modules you manage.
• Serve as the subject matter expert for the themes under your ownership, offering guidance and expertise to internal stakeholders.

YOUR PROFILE

• Experience: Minimum 3 years of field service experience
• Knowledge: Solid knowledge of industry and market requirements
• Methodologies: Experience with Agile methodology (Scrum) is a plus
• working style: Interdisciplinary mindset and team-oriented
• Clear target orientation and performance focus
• High level of self-responsibility and self-organization
• Interdisciplinary Expertise & Team Collaboration: Proven ability to work across various disciplines and thrive in a team-oriented environment.
• Results-Driven: Strong target focus with a commitment to achieving outstanding performance outcomes.
• High Self-Responsibility & Organizational Acumen: Exceptional capacity for self-management and
• Additional skills: Strong communication and coordination skills

YOUR FUTURE

• Flexible Hybrid Work Model: Achieve a better work-life balance with our adaptable hybrid working options.
• Meal Allowance: Benefit from a digital meal designed to suit your preferences.
• Job Bike Leasing Program: Participate in our bike leasing program to promote a healthier and more active lifestyle.
• Transport Subsidy: Receive financial support for your Job Ticket to help with your daily travel costs.
• Extra Vacation Days: Take advantage of an optional additional week of vacation to recharge.
• Support Sustainability: Access electric vehicle charging stations in our parking area to support eco-friendly commuting.
• Global Collaboration: Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.
• Professional Growth Opportunities: Discover excellent chances for career development and skill enhancement.

Ready to leave your mark on the future? Apply now, and Let's Welcome YOU to the world of SKIDATA!

Your Place of work

Groedig/Salzburg (HQ)

Your Personal Contact:

Anja Effenberger

Senior HR Business Partner

[e] anja.effenberger@skidata.com

We offer a salary in line with the market, which is based on your qualifications and professional experience. The collective agreement minimum salary for this position is € 2,471.00 gross per month on a full-time basis. Your actual salary will be overpaid in line with the market and is significantly higher than the minimum salary under the collective agreement.