Senior D365 ERP SCM Functional Specialist

Job Summary:

• Our ERP solution is based on Microsoft Dynamics D365 and is a customized solution delivering ERP processes cross our IT landscape. The EMEIA landscape is the most critical part of our IT landscape and is a key enabler for our businesses across EMEIA. During 2025 we started to rollout the EMEIA ERP D365 Core projects and therefore is building up a capability to support our business during the rollouts as part of the program.
• The EMEA division is looking to appoint a Senior D365 SCM Functional Specialist to establish and empower the Service Delivery organisation across EMEIA. This role will be part of the EMEIA IT team and report to IT Operations Manager. The role will involve working closely with the EMEIA Service Delivery Manager, ERP Programme Team, ERP community and Domain to ensure expected level of ERP experience.
• The position will also work in close collaboration with our external and internal IT delivery organisations to quality assure the support delivery within the ERP and related programs.

Role Objectives 

• The Senior D365 SCM Functional Specialist will be part of and deliver support within the ERP Service Delivery organization that spans across EMEIA, working closely with the ERP Program Team, the ERP Community and stakeholder to ensure a high level of ERP experience.
• The role entails EMEIA ERP service delivery functions, provide ERP support, troubleshooting, resolve application issues, advising on data quality, and maintaining the ERP support knowledgebase.

Principal Responsibilities: 

• Responsible for service delivery performance and IT service management like incidents, service requests and problem management
• Assist with root cause investigations and problem management resolution.
• Ensure that services are delivered at an expected quality of service and security standards to meet business expectations
• Proactively work with service improvements activities and process improvements related to defined scope to improve quality of the services within the scope
• Master related technical support tools and drive their adoptions throughout all EMEIA business.
• Assisting in Test and Handover when new projects go live and releases.
• Collaborate closely with ERP business stakeholders to continuously enhance customer satisfaction and drive business success.
• Maintain the EMEIA ERP support knowledgebase and contribute to the enrichment of the EMEIA ERP KB´s and guidelines.
• Advise on best practice within the functional areas of the relevant work stream/modules.
• Supporting analysis with deep understanding of business processes and working knowledge within ERP systems.
• Advise on configuration of master data, parameters, and support tables.
• Liaise with external service providers on issues relevant to the work stream.
• Support with coordinating cross-functional requirements.
• Understanding of integrations between the application and 3rd party applications.

Education and Work Experience 

• Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310) are advantageous.
• Microsoft Dynamics 365 ERP well experienced specialist (5-7 years+), required.
• SCM and Order to cash (O2C) workstream (preferred)
• Proven AX implementation experience in relevant modules (5-7 years+)
• AX2012 & D365 (preferred).
• Experience/good understanding of integrations and integrating ERP to external systems.
• Good understanding Agile and Azure DevOps
• Good understanding of architecture on which ERP operates.
• Knowledge of table structure for relevant modules.
• Ability to analyse business requirements and design solutions.
• To understand complex processes and to prioritise and plan work in line with deadlines.
• Experience in working in a global organisation with geographically dispersed, multi-cultural and multi-disciplinary teams.
• Understanding of providing customer support and ITIL / IT Service Management of Incident Request Fulfilment, Service Catalogue, Problem Change and Service Level Management.

Language Skills                  

• Ability to effectively communicate in the English language, both verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.                      

Computer Skills    

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.

Customer Expectations

Highlight knowledge, skills, abilities, and traits necessary in this role to satisfy our customer's expectations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees work primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.

Work Requirements 

• Compliance to all relevant Assa Abloy policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire, a valid passport.
• Must be legally eligible to work in the country in which you are hired.