Commercial Service Supervisor
Commercial Service Supervisor
Position Summary:
The Commercial Service Supervisor oversees the daily operations of the commercial service department, including all service technicians and customer service representatives. This role is responsible for driving operational excellence, ensuring safety compliance, maintaining customer satisfaction, and achieving financial performance goals. The ideal candidate is a hands-on leader who can balance technical expertise, customer service, and team development in a fast-paced service environment.
Key Responsibilities:
- Lead monthly safety meetings and conduct job site safety inspections as part of a safety team.
- Promote and enforce safe driving and work practices.
- Investigate all injuries and vehicle accidents to determine root causes and implement corrective actions as part of a safety team.
- Plan, schedule, and manage all service operations to meet established objectives for quality, efficiency, and profitability.
- Ensure all service technicians are properly trained and current on required certifications.
- Oversee all service order scheduling, including after-hours and emergency service calls.
- Maintain order logs, open order reports, and service material records to ensure timely completion of all service orders.
- Manage service invoicing to ensure accuracy and timeliness.
- Foster a positive, team-oriented culture focused on safety, accountability, and exceptional customer service.
Qualifications:
- Minimum of 3–5 years of experience in service operations or supervision, preferably in the overhead door or loading dock industry.
- Strong leadership, communication, and organizational skills.
- Proven ability to manage a field service team and drive performance metrics.
- Working knowledge of safety regulations and OSHA compliance.
- Proficient in Microsoft Office and service management software.
- Valid driver’s license and clean driving record required.
Why Join Us:
We offer a fast-paced, team-driven environment with opportunities for growth, competitive pay, and comprehensive benefits. This is a key leadership role for someone who takes pride in service excellence, team development, and operational success.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
