End User Business Manager, Vietnam

An Amazing Career Opportunity for a End User Business Manager, Vietnam!! 

Location: Ho Chi Minh City, Vietnam

Job ID: 43088

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

Summary

This role requires a knowledgeable and experienced business professional to work with a highly experienced team that is constantly driving an increase in HID Global’s image and sales opportunities within the Top 100 enterprises in selected industries per region.  The actions of this position will result in

• Expanding HID footprint to emerging regions where end user touch had not been executed

• Coherent and consistent project acquisitions where HID Global will act as the “Trusted Advisor” to both the End-user and Influencer communities
• Creating pull-through sales value to the supply channel for HID Global’ s products and services with main focus on Global Business Area of Physical Access Control Solutions and its Strategic Growth Initiatives.

The region where these activities are foreseen is Vietnam. Successful candidates will be able to scope out growth verticals and solution scope required for the region in access control. The professional shall feel at home being “voice of HID” in front of C level people, senior managers, decision makers and convey relevant message with the team.

As our End User Business Manager, you’ll support HID’s success by: 

• Identify, prioritize, schedule, pursue, and deliver strategic Key End-user sales and project opportunities for target fulfillment.
• Understand the business models and business priorities of the Key End-user accounts as it relates to security.
• Build long term relationship thru direct and indirect touch.
• Advise and schedule the deployment of required Key End-user programs to address individual End-user needs.
• Cooperate with and coordinate company internal vertical business development, consultant business teams and technical resources to effectively communicate the expansion / transition to future technology.
• Provide educational/awareness briefings for End-users to reinforce HID Global’s role as “Trusted Advisor”.
• Use of innovative marketing tools to nurture this relationship.
• Orchestrate Key End-user seminars to better understand the required features & functions of future technologies. 
• Deliver Key End-user presentations during “face to face” introductory meetings.
• Attend applicable industry tradeshows, meetings and other HID internal and external events, especially with focus on speaking and presentation opportunity.
• Maintain a high degree of product knowledge, more on the spectrum/benefit/road map level and represent region’s status, requirements and asks to larger Physical Access Control Solutions organization.
• Provide timely and accurate monthly status report of group activities and progress using SFDC.
• Cooperate with vertical marketing for end user focused tools: Development of whitepapers, brochures, web presence, speaker engagements, end user events, dedicated list procurement and lead nurturing.

Your Experience and Background include:  

• Bachelor Degree – Preferably Engineering.
• MBA  - Marketing or Business, etc.
• Minimum 12+ years’ experience in driving new business within access control and a cloud-based platform and services organization in a role that required external-facing engagement with end users/partners.
• Very solid knowledge base and network of End Customers in the territory.
• Formal experience to carry Vertical Knowledge.
• Physical Access Control Solution expertise is a plus.
• Deep experience in SaaS, Applications, Software Services industry with understanding of key partner business drivers and ecosystem.
• An analytical, data driven approach to making decisions and choosing direction.
• Must have strong written and verbal skills with the ability to lead presentations.
• Capable of establishing credibility with sales force and customers.
• Strong leadership skills with cultural sensitivity and experience in influencing diverse teams.
• Ability to think critically and creatively and to contribute in a team environment.

Language Skills                  

• Ability to effectively communicate in the English language verbally and in writing & Local Language.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills    

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.
• Familiar CRM tools and analysis such as Salesforce.com.

Customer Expectations

Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations.

• Effective management of customer requirements and expectations. 
• Demonstrated history of excellence in customer service.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in a home office environment.
• The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.