Service Operations Project Administrator
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for a Service Operations Project Administrator.
Part of Global Solutions, Traka Americas is the manufacturer of one of the world's first electronic key management systems. We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.
Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.
Your Role in Keeping the Future in Safe Hands…
As the Service Operations Project Administrator for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Project Delivery and Service and Support team, making a genuine, positive impact in the lives of our customers. You will act as the primary point of contact between Traka and the customer to facilitate Traka support solutions to scope.
Reporting to the Senior Manager, Project Delivery and Support, you will make a positive impact providing administrative support to the Traka Americas Project Delivery, Support & Service team. Responsibilities include, but are not limited to, creating new Projects in our Salesforce CRM system, schedule field technicians for installations, Break/fix services and PPM service. Aid in maintaining accurate customer, product, and project data in Salesforce CRM, and helping ensure customer expectations and SLAs are always met.
The role will perform responsibilities in accordance with all company standards, policies, and procedures.
What you will do…
- Create new Projects and complete initial administrative tasks relating to that project using Salesforce.
- Prepare installation revisit quotations for customers where necessary, using Salesforce CPQ.
- Generate software unlock codes for the Sales, Account Management, and Project Teams as needed where new or additional software licenses have been purchased.
- Scheduling the Traka Field technicians’ team for all services, including keeping the dispatch console/calendar up to date.
- Schedule 3rd party partner(s) for services.
- Assist with coordinating material delivery in conjunction with service activities.
- Monitor installation work orders in Salesforce CRM for accuracy and detailed information.
- Communicate effectively with customers on work order schedules and status.
- Keep accurate customer, contact, product, work order and contract data in Salesforce CRM in accordance with company ISO9001 quality management system procedures.
- Prepare basic reports for management in Salesforce CRM and Excel as required.
- Attend work in progress meetings as requested.
- Manage and communicate documentation such as site survey, health & safety, and risk assessment forms, etc with 3rd party service partners.
- Ensure all safety requirements and procedures are followed.
- Convey a sense of professionalism, fairness, and concern for customers, colleagues and management.
- Manage and schedule training projects and or E-learning Litmoseu.
- Keep track of gaming license documentation.
- Data entry for all project expenses.
What we expect of you…
- High School diploma or equivalent.
- 1 to 3 years related project administration/coordination, in a similar industry or field.
- Proficient in Microsoft Office suite including Word, Excel, PowerPoint.
- Experience with customer and project data entry and management in Salesforce or a similar CRM or ERP package.
- Ability to multi-task and prioritize among assignments with a strong adherence to deadlines.
- Exceptional verbal and written communication skills, both with internal and external customers.
- Must be organized, extremely detail oriented and self-motivated.
- Additional duties may be assigned by Senior Manager of Project delivery and Support as appropriate and to meet the customer's needs.
- Demonstrates proficiency and professionalism when collaborating within a team-oriented environment.
Desirable skills:
- Salesforce/ServiceMax or similar CRM package knowledge.
- Experience operating as an administrator or coordinator within a field services operation.
- Experience in the scheduling of field/service technicians daily or equivalent.
- Experienced in weekly team calendar management and upkeep.
- Proficient in preparing and documenting customer quotes.
What you can expect from us…
- 15 days PTO in addition to federal holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401k option
- Laptop
Application
You can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.
About Us
Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
