Senior DevOps Engineer

An Amazing Career Opportunity for a Senior DevOps Engineer!! 

Location: Vienna, Austria

Job ID: 41593

Are you passionate about building scalable, secure, and high-performance cloud infrastructure? At ZeroSSL, we're on a mission to simplify and secure the web—one certificate at a time. As a Senior DevOps Engineer, you’ll play a pivotal role in shaping the backbone of our SaaS platform.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Identity and Access Management Solutions (IAMS):

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As our Senior DevOps Engineer, you’ll support HID’s success by: 

• Owning and managing the deployment and operations of our SaaS product, ensuring reliability and scalability.
• Designing, implementing, and maintaining GitLab CI/CD pipelines to automate build, test, and deployment processes.
• Developing and managing scalable infrastructure as code using Pulumi with AWS and Kubernetes.
• Operating observability tools such as AWS CloudWatch and Sentry.io for performance monitoring, logging, and alerting.
• Proactively identifying and resolving performance bottlenecks, reliability risks, and system failures.
• Participating in on-call rotation and incident response, ensuring rapid recovery and root-cause analysis as needed. Your focus is on stable infrastructure and avoiding such situations in advance.
• Managing and supporting critical data infrastructure, including MySQL, Redis, and S3.
• Ensuring high availability, fault tolerance, and data security across all storage and caching systems.
• Implementing security best practices for handling secrets, access management, and protecting infrastructure from threats.
• Regularly auditing systems for vulnerabilities and ensure compliance with organizational and industry standards.
• Working closely with developers, product managers, and QA teams to streamline deployments and optimize workflows.
• Contributing to disaster recovery planning, backups, and failover procedures.
• Writing clear documentation for infrastructure, deployment workflows, and troubleshooting processes.

Your Experience and Background include:  

• Minimum of 3 years’ hands-on experience in DevOps, Site Reliability Engineering (SRE), or a related field.
• Strong expertise with AWS cloud services, Kubernetes orchestration, and GitLab CI/CD pipelines.
• Fluent in TypeScript for infrastructure development (Pulumi). Ability to read PHP code is a plus.
• In-depth understanding of Linux server administration, system internals, and performance tuning.
• Solid experience with monitoring, observability, and incident management tools.
• Proven ability to troubleshoot critical production issues under pressure and drive preventative improvements.
• Strong focus on security practices in infrastructure and operations.
• Excellent communication skills in English; German language skills are a plus but not required.
• Relevant technical education (HTL, FH, or University)
• Hands-on experience in cloud-native environments with a proven track record of managing production workloads.
• Previous experience in SaaS, large-scale web applications, or high-availability environments is highly desirable.
• Ability to effectively communicate in English language, both verbally and in writing
• German language skills are not required but recommended
• Infrastructure & Cloud: AWS (EC2, ECS/EKS, S3, RDS, IAM, CloudWatch), Kubernetes, Pulumi.
• CI/CD & Automation: GitLab CI/CD, Docker, scripting with Bash or Python.
• Databases & Caching: MySQL, Redis, S3 data storage.
• Monitoring & Observability: AWS CloudWatch, Sentry.io, SIEM solutions
• Security: Secret management (AWS Secrets Managert), IAM, encryption practices, vulnerability scanning tools.
• OS & Networking: Linux (administration, tuning, troubleshooting), networking fundamentals, load balancing.
• Languages: TypeScript (infrastructure as code), PHP (basic reading/debugging), Bash/Python (automation).
• Passion – has a high degree of concern for the usability of the products for end users; strives to maintain 100% uptime for services
• Personable – approachable by internal customers and willing/able to respond to inquiries
• Active Listening – Attention to what others are saying, understanding the points being made
• Analytical – Continually assessing ways to evaluate the usability of our products and solutions and seeking ways to improve the quality of our processes, controls and usability
• Coordination – Working effectively with cross functional teams across a global organization, and adjusting actions as needed to jointly succeed in achieving common goals
• Communication Skills – Excellent verbal and written communication skills and the ability to effectively articulate complex ideas and concepts
• AWS Cloud Practioner and/or AWS Solutions Architect or greater certification is a plus.
• Experience working in Agile/Scrum environments and participating in sprint-based deployments.
• Experience working with PKI, TLS/SSL, or related technologies is a plus

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.