Customer Journey Engineer - Global Access Platforms
Are you ready to shape how millions of users experience access to mobility and services worldwide? At SKIDATA, we're reimagining the customer journey across multiple digital touchpoints. We’re looking for a Customer Journey Engineer to bring clarity, consistency, and impact to our platform experiences – from concept to implementation. If you’re passionate about user-centric design, fluent in agile collaboration, and ready to drive harmonized customer flows across global markets, this is your opportunity to lead real change.
What You’ll Do
- Translate Vision into Action: Work closely with our Business Lead to turn ideas into tangible user journeys and interface concepts.
- Design for Consistency: Harmonize the experience across five distinct portals and customer-facing websites (B2B, B2C, pay-later, and more).
- Guide Implementation: Collaborate directly with developers and testers to explain and oversee how experiences should be built and structured.
- Enable the Team: Help engineers and developers internalize customer-centric thinking and modern user experience practices.
- Bridge Strategy and Execution: Be the go-to person for structuring digital flows and ensuring global coherence in product usage.
- Work Globally, Stay Local: Communicate directly with international subsidiaries and stakeholders to align regional and global requirements.
What You Bring
- Experience in UX Design, Concept Engineering, or Customer Journey Mapping, ideally in a digital product environment.
- Bonus points if you have experience with e-commerce platforms, shopping cart systems, or payment processing solutions.
- A strategic, user-focused mindset with strong understanding of digital journeys, accessibility, and simplification of complex processes.
- Excellent communication skills – you translate needs into solutions and align multiple teams around them.
- Fluency in English – it's our team’s working language.
- A collaborative, resilient personality – you're proactive, flexible, and comfortable in a diverse, informal team culture.
You’ll play a key part in simplifying the complexity of a platform used by entire cities around the world, bringing cohesion to fragmented systems and shaping how people interact with SKIDATA solutions globally.
What You Can Expect
Work with Purpose
Simplify global systems, influence customer journeys across continents, and make a visible difference in users’ everyday lives.
Enjoy Flexibility Work Arrangements
Achieve a better work-life balance with our flexible hybrid work model and adaptable schedules.
Take Advantage of Great Benefits
Benefit from a meal allowance through a convenient digital app. Join our Job Bike Leasing Program to support a healthier lifestyle and make use of electric vehicle charging stations in our parking area.
Get Support with Commuting
Receive a transport subsidy for your Job Ticket, making your daily commute more affordable.
Collaborate Internationally
Join a culturally diverse team (5 nationalities and counting!) where everyone brings something unique to the table.
Create Real-World Impact
Your ideas will influence platforms used by entire cities—like a town of 150,000 residents in Sweden—and users all over the world.
We offer a competitive salary based on your qualifications and professional experience. The minimum salary for this position according to the collective agreement is EUR 2.471,00 gross per month on a full-time basis. Of course, your actual salary will be adjusted in line with the market based on your qualifications.
Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.
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