Credit Associate
Position Summary
The Credit Associate is responsible for assisting the overall credit Shared Service function through administration support provided to the credit and collection team. The Credit Associate is responsible for expanding their underwriting, collection, and customer service knowledge in preparation of additional responsibilities as assigned by the Director of Credit & Collections. The Credit Shared Services team has a focus on continuous process improvement and department efficiency within our credit support function.
Essential Duties/Responsibilities
- Crosstrain and administer assistance with all functions of the Shared Service Department
- Work closely with Shared Service Manager on process efficiencies
- Adherence to documented SLA’s
- Perform ad hoc reporting as requested by credit and finance leadership
- Communicate regularly with all levels of District Credit Teams
- Perform & assist underwriting analysis and investigations on existing and potential customers
- Make recommendations on extension of credit on both unsecured and secured risk as requested
- Perform collection calls for accounts at assigned levels
- Process lien waivers, various methods of payment, and account adjustments
- Field internal & external requests for credit assistance from various sources
- Reconcile short pays and Unapplied Cash on branch accounts
- Assist with review of lien / bond filing dates to ensure collectability of AR portfolio
- Follow up on disputes timely and work with Districts and salesman to resolve
- Assist with placement of accounts with collection agencies
- Participate in training & education opportunities for next level roles and responsibilities
Performance Measurements
- Timely responses & execution and adherence to SLA’s
- Cross-functional capability
- Minimal errors in time sensitive workflow
- Grow understanding of concepts involving underwriting, analysis, collection practices, job securitization, and industry specific activity
- Excellent & timely communication to maximize customer experience
Experience/Skills/Abilities
- Analytical financial skills
- Excellent communication skills both oral and written
- Organizational and Interpersonal skills
- Ability to handle stress successfully, manage time and multi-task
- Ability to work independently on assigned tasks
- Computer software skills (Windows, Office, Excel)
- Understanding of KPI’s and performance metrics
- Ability to work as a team
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
