Small outlay for a big impact

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At Decathlon, Belgium, a service agreement makes all the difference to the day to day running of business

During opening hours, Decathlon's flagship store in Brussels has a enjoys a constant flow of shoppers – around 14,000 a week. If the main entrance fails to open, the disruption is just enough to break the flow and put a few shoppers off entering the store. But if the back doors fail, products cannot enter the store. And that's a big problem.

Facility manager Joori Moon is responsible not only for the Brussels store, but for every Decathlon store in Belgium – that's 27 stores plus 2 warehouses. But there's no need for him to know the state of every door, how it works, or how to fix it because Decathlon has a service agreement with ASSA ABLOY Entrance Systems.

If Decathlon didn't have a service agreement with ASSA ABLOY Entrance Systems, whenever there was an entrance problem in any one of the stores or warehouses, Joori would have to drive to the site and try and resolve the problem. And he doesn't have the technical skill to fix the automatic doors, so he would spend time contacting different suppliers and managing their service visits. As he points out, this means that the doors wouldn't be fixed within an hour, or a day, but would remain unfixed for much longer.

Worry-free operations with service agreement 

Having a service agreement in place with ASSA ABLOY Entrance Systems means Joori does not need to worry about the entrances under his watch. Joori tells us, "If the doors stay closed, it would be a big problem for us. But we would immediately call ASSA ABLOY." A service agreement means that all the Decathlon workers can feel safe and secure while at work and that Joori, as facility manager, can be confident that, in the event of a breakdown, a specialized ASSA ABLOY service technician is on hand to get the door back up and running and keep business moving.

The outlay might be small, but its impact on the their bottom line – and peace of mind – is huge.

If the doors stay closed, it would be a big problem for us. We would immediately call ASSA ABLOY Entrance Systems

Joori Moons, Facility Manager, Decathlon, Brussels