Customer and Operations Support Assistant

ASSA ABLOY is the largest global supplier of door opening solutions. The Group is represented on both mature and emerging markets worldwide, with leading positions in much of Europe, North America and Asia Pacific. ASSA ABLOY was formed in 1994 through the merger of ASSA in Sweden and Abloy in Finland. Since then ASSA ABLOY has grown from a regional company into an international group with around 47,000 employees and annual sales of SEK 71 billion. We are dedicated to improving our customers' lives through security, safety and convenience.
 
Customer and Operations Support Assistant 
 
 
Responsibilities: 
 
  • Support/provide assistance to Berlin Operations Managers by following organizational communication procedures, policies, and guidelines to meet customer needs and exceed expectations, upholding our strong reputation. 
  • Develop professional relationships with ongoing customers through excellent customer service. 
  • Identify customer questions, concerns, and overall needs. Prepare for customer inquiries by studying products, processes & lead times. 
  • Provide timely and accurate responses to incoming queries via phone, e-mail and internal CRM. 
  • Communicate with customers in a professional and efficient manner by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information as needed and verifying customer's understanding of information and response. 
  • Follow up with customers on complaint and/or question resolution status. 
  • Prioritize tasks and proactively seek solutions to problems, notifying Management when concerns arise. 
  • Stay up to date with product knowledge and improve quality of service by recommending improved processes. 
 
Skills: 
 
  • Excellent computer skills including proficiency with MS Office. Familiarity with CRM systems a plus 
  • Outstanding interpersonal communication skills, both verbal and written. Excellent phone and email etiquette i.e. well spoken, active listening skills 
  • Keeping up with Product Knowledge with keen attention to detail 
  • Time management, Multi-tasking, Organization and Administrative 
  • Problem solving with ability to perform tasks independently 
 
Requirements: 
 
  • Self-motivated, driven and committed  
  • Highly energetic and enthusiastic 
  • Assertive with a strong sense of professionalism and discretion 
  • Very customer focused and goal oriented 
  • Ability to thrive in a fast-paced, dynamic work environment 
  • Ability to work under pressure 
 
 
Qualifications and Experience: 
 
High school diploma or equivalent required, college degree preferred 
Minimum 3-4 years' experience working in customer service  
Experience in a manufacturing, customer service environment is a plus 
 
"Let's open the doors to the future - together!  
 
Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.  
 
Would you like to join us in opening doors of the future?"  
 
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran  
 
#CB  

Berlin
Connecticut, USA

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