Customer Service Rep - Kent, WA

ASSA ABLOY is the global leader in door opening solutions and a market leader in most of Europe, North America, South America, China and Oceania.  ASSA ABLOY has a complete range of door opening products, solutions and services for the institutional, commercial and consumer markets.  Using the latest technologies and tried-and-tested techniques, we are constantly developing innovative solutions that improve our customers' lives through greater security, safety and convenience. 


We are looking for an exceptional Customer Service Representative in Kent, Washington  to provide one call resolution to customer phone calls.  Review and route all customer correspondence and orders.  Work with cross-functional departments and other appropriate one stop resolution techniques as required.  Negotiation skills, customer clarification of problems and resolutions are required.  Candidate must be familiar and proficient with basic math skills relating to Algebra and Trig.  Must be willing and able to follow basic process flows and procedures.  Good communication, business writing skills and listening skills are a must.   



What you will be doing 

Working with cross-functional departments and utilizing appropriate one stop resolutions to eliminate customer frustrations while providing an enjoyable customer experience.



What we are looking for 

An experienced customer service rep with excellent phone and follow-through skills, and the following:

  • Professional verbal and written communication skills 

  • High School degree or equivalent required; some college/technical school preferred in IT, maintenance, drafting, construction or engineering is desired. 

  • Good organizational, planning and follow up skills 

  • Proficient computer skills. 

  • Basic Math skills, including reading measurements, geometry, algebra and trigonometry 

  • Mechanically inclined  

  • Proficiency in blueprint reading and Auto-Cad is a plus 

  • At least one-year experience in a fast paced customer service environment is a plus 

  • Excellent interpersonal, teamwork/teambuilding skills. 


Let's open the doors to the future - together!


Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities. If interested, all you have to do is knock!



ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran



Washington, USA

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