Application Support Engineer

Do you have the ability to assist our customers with any kind of technical issues, along with strong interpersonal and technical skills? Join Traka’s Key & Asset Management (KAM) team, part of the ASSA ABLOY Group, based in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Application Support Engineer

As an Application Support Engineer, you will have the opportunity to provide 3rd line support for KAM’s software and hardware platforms. Reporting to the Application Support Team Lead, you will be responsible for supporting our global divisions and customers whilst working in close alignment with our Agile Development teams.

You would also be responsible for: 

• Developing a deep understanding of KAM’s products, solutions, and services to support technical investigations and customer scenarios.
• Recreating customer environments by utilizing virtualization and Cloud platforms to replicate issues and test solutions.
• Performing root cause analysis by reviewing C# source code and leveraging AI tools, with your detailed findings ensuring a smooth handover to Agile Development teams.
• Collaborating with integration partners on API usage and troubleshoot integration issues.
• Engaging with global support teams, contributing to technical documentation, and fostering knowledge sharing.

The skills and experience you need

We are looking for someone who:

• Has industry experiences working in an application support team environment bringing strong IT expertise (Administration, OS, Networking, Windows/Linux, SQL Server).
• Has a strong analytical skills reading and assessing source code, ideally C#, including working with MSSQL databases and SQL queries.
• Has prior exposure to ticket or issue management systems (such as Jira).
• Is a natural problem solver with an analytical approach, keen to constantly learn about our evolving products and technologies.
• Communicates effectively at different levels, verbal and written and is a team player with an ability to self-manage and prioritise your workload.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us.

Here is what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• 25 days holiday + bank holidays.
• Ex-gratia day for Christmas Eve.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 2 x Annual salary life cover.
• Company Pension scheme standard 5%.
• Annual discretionary bonus.
• Access to Employee Care scheme.

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we do not look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com