Inside Sales Representative

An Amazing Career Opportunity for an Inside Sales Representative!! 

Location: Rochester, NY (US)
Job ID: 36937

We are seeking a customer-centric Inside Sales Representative to join our central inside sales team at HID’s business area Identification Technologies (IDT). The role is based out of Rochester, NY (US) and primarily focuses on managing and growing existing US customers as well as driving the lead management process. More specifically, you will be responsible for retaining and growing existing customer accounts through various strategic and tactical sales activities. Also, you will own and drive the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing. You will be part of a global inside sales team as well as working closely with your US outside sales colleagues.
 
Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. 
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 
 
IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services. 
HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application. 

As our Inside Sales Representative, you’ll support HID’s success by: 
•    Retaining and growing existing customer accounts through various strategic and tactical sales activities.
•    Owning the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing. 
•    Researching and qualifying leads to grow the IDT sales pipeline 
•    Creating and maintaining a database of prospective clients.
•    Serving as a champion of IDT products and services, providing sales support across all IDT sales channels. 
•    Seting up new customer accounts and managing account updates in CRM tools, ensuring compliance with internal documentation requirements. 
•    Providing quotations, reviewing and screen purchase orders (POs), and contribute to demand forecasting in Sales and Operations. 
•    Maintaining professional and effective communication with customers and internal sales teams via phone and email, documenting all activities in CRM tools. 
•    Planing and conducting presentations of IDT solutions to customers via phone, online tools, and email. 
•    Occasionally accompany the sales team on visits to major accounts for business reviews as well as tradeshows.
•    Submiting monthly reports in a timely manner as required by management.
•    Improving sales skills through trainings to enhance sales success rates.

Your Experience and Background include:  
•    Degree in Sales or equivalent.
•    Minimum 3-5 years’ experience in sales, inside sales, sales assistant or similar.
•    Proven experience in sales, inside sales, customer support, or a related field. 
•    Customer-oriented with a strong focus on providing high customer value and service.
•    Working knowledge of the technical characteristics of IDT products. 
•    Ability to take initiative, stay well-organized, and manage multiple tasks effectively and efficiently.
•    Strong CRM proficiency and effective contact management database skills (Salesforce, HubSpot, or similar).
•    Demonstrated skills in time management, communication, decision-making, presentation, and organization.
•    Ability to work independently with minimal supervision while thriving in a team-oriented environment.

What we can offer you:
•    Competitive salary and rewards package
•    Competitive benefits and annual leave offering, allowing for work-life balance
•    A vibrant, welcoming & inclusive culture 
•    Extensive career development opportunities and resources to maximize your potential
•    To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
 

Why apply? 
•    Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
•    Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. 
•    Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The base salary for is $50,003-$52,073. The OTE is $58,827 - $61,262.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.